shipping & returns

Shipping

Orders are prepared and shipped from Toronto, Canada. Most items listed on the website are ready to ship; please allow 2–4 business days for processing once your order is received. You will receive an email notification with tracking details once your order has been dispatched.

Delivery
Eco-friendly bicycle delivery within Toronto is sometimes available; if offered, this option will appear at checkout.

International Shipping
Shipping is available to most international destinations. Rates and tracking options will be shown at checkout. If you require additional options, please reach out via the contact page.

Please ensure that your shipping information is entered correctly at checkout. citysoap is not responsible for delays, lost packages, or stolen parcels once shipped.

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Returns & Exchanges

All sales are final. Due to the unique handmade nature of the products, we cannot accept returns or exchanges.

That said, if something arrives damaged or isn’t as it should be, please reach out within 7 days so we can make it right. 

Please note: each bar of soap is handmade in small batches and may vary slightly in weight, size, colour, or design from what is shown online.

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Product Information & Terms of Use

All soaps are formulated with natural ingredients and tested for safe external use only. Please use as directed. If irritation occurs, discontinue use.

As these are natural products, soaps may evolve in colour, texture, or scent over time. For the best experience, we recommend using within 1 year of purchase, although properly stored soaps (dry and dark locations) can last longer. Always ensure the product appears and smells fresh before use.

Full ingredient lists are provided with each product. If you have questions about specific sensitivities, please contact us before purchasing.